VÉLEZ OSORIO, I. M. Innovation strategy, quality and performance in the service sector. Newman Business Review, [S. l.], v. 4, n. 1, p. 111–130, 2018. DOI: 10.22451/3002.nbr2018.vol4.1.10023. Disponível em: https://journals.epnewman.edu.pe/index.php/NBR/article/view/114. Acesso em: 4 dic. 2024.